MX File Upload Forum :: cannot create thumbnail

Hello,

I developed a couple of small web apps for a client and everything worked just perfect on my testing server (win 2000 server) and laptop (win xp pro). When I uploaded the finished work on the production server the real pain started...

After fixing some minor issues now the main point with one of theese that when I try to add or modify a record and upload a picture the insert process works smoothly, but on the public pages where a thumbnail should appear I receive the following message:

.NET Component: An error occured when executing 'thumbnail'.
Image could not be saved. Invalid path 'C:\Inetpub\vhosts\macproduzioni.com\httpdocs\img\rassegna\thumbnails\suora_90x0.JPG' or insufficient rights.
Please check that ASP.NET user account (for Windows XP or Window 2000) or NETWORK SERVICE user account (for Windows 2003) has write/modify permissions on the destination folder and on temporary upload folder 'includes/common/lib/file_upload/Temp'.

I checked out some posts, I tried to authorize ASP.NET user, Network Service User, iusr, both on the images directories and on the temp folder....nothing! I keep getting the damn message....

Please, some quick and real help is needed!!

Contact your webhost and ask for help. They should be able to set the directory permission for you.

Quick, short, flat, useless answer. There is no webhost. I manage the windows 2003 server myself (it'a plesk managed server) I personally set all the appropiate permissions on all the required folders (not just via the plesk interface, also in the system itself) but with no result. And I prevent your answer: there is no real time virus protection on the folders.

You didn't specify in your request for help that you are running your own web server. I just assume that you were on a shared webhost. If you are running a private webhost, then forget my answer. And with your snotty reply to me, I am sure no one else will reach out to help you, lest they get the same response from you. 

I understand the frustration... Been there, done that. Sorry if my answer doesn't merit your approval and consideration. I had that experience which you had and I know the answer to your problem.

You know what??? Forget the whole thing. I will not respond to you again. I may have another suggestion but for now ... Forget about it.

Someone is sensible here...

I just expect some level of support from a self proclaimed Adobe company, instead of a quick note implying something like "ask someone to set the permissions for you....it's not our problem". I'm no idiot and I know how to set the permissions following your indications, and from my post it was obvious that i had granted the necessary privileges to the machine users involved in the process.

This is a new invitation to provide support to a commercial product used for commercial development. I'm not asking for a personal favour I'm just expecting the tech support for the product I PURCHASED. Is it clear? We wasted enough time. I will forward the case to Adobe Inc if necessary and reserve the right to take any legal action against the lack of support.

Note:"starting with May 17th, 2007 The product forums will remain open and be transformed in user-to-user forums."

Any response you get here will only be from another user.
You won't get any help from Adobe, as "Adobe Systems will stop offering support for any version of the discontinued InterAKT products"

Jeffb (user!!!)

 

This is a new invitation to provide support to a commercial product used for commercial development. I'm not asking for a personal favour I'm just expecting the tech support for the product I PURCHASED. Is it clear? We wasted enough time. I will forward the case to Adobe Inc if necessary and reserve the right to take any legal action against the lack of support.

It's your prerogative but it will be useless, since this was written after the May 17th deadline. You can sue them if you want and if you got the money and the time, but it won't do you any good in correcting the problem you have.

If you had read the notice carefully, you will notice that it said the forums would be converted to a user to user help forum. There's no support for the former Interaktonline products. So sorry to cause you so much distress and what not... Perhaps I thought you were looking for support from a user. My mistake... You don't want help... you want to vent. By all means, do so... Just don't dump it on another user. You'll find that rudeness regardless of whom it is directed at, does not project an image of professionalism.  Had I been a client of yours and visited the forum on an off chance, I would have contacted you and dismiss you.

But that's beside the point. You came here expecting support from the tech support, thinking just because you recently brought the product, you are entitled to berate a response which was not, in your opinion, very helpful. Instead of explaining further the situation, you responded with sarcasm and threat and you still got no help.  Does that make sense to you?

By the way, the solution to your problem is: Be nice. Someone may help you.

A user.

Hi there Fran C,

Your answer prevented my message. I just noticed, after writing my silly answer, that no Interakt sign or whatever was next to your name and therefore realized too late that I just got carried away by the frustration of the technical issue....

I didn't realize on time that your answer was not a quick and flat useless answer by a slow tech support but just a hint from another fellow user. My fault....I should have read everyhing instead of rushing and jumping to stupid conclusions.

I hope you will accept my apologies and thanks for spending some of your valuable time on my case...Unfortunately the issue is still there, as you can guess by my increasing frustration rate, but I appreciate your effort. :o)

Okay...let's try to start it up all over again....Any user experienced this damned issue? I'm absolutely confused because I really set all the approriate permissions according to the product documentation...On my development server and laptop everyhting works smoothly probably because even guest users have full control over the folders....but on the production server everything I do seems just pointless.

Any help would be appreciated.....sorry again, Fran C, let's try to be friends....I'm not always such a brute.... :o)

Apology accepted. 

Okay, now with that out of the way, here is what I have noticed and learned about from .Net peculiarity... 

On your path: "'C:\Inetpub\vhosts\macproduzioni.com\httpdocs\img\rassegna\thumbnails\suora_90x0.JPG' or insufficient rights." You got a period in the folder name. If you rename the folder without the period, you may have success. I don't know the setup on your system but on my production server, (Window Enterprise), if I put a period in the folder name, it sets off all kind of errors, bells and whistles. That's why I think you got this "Image could not be saved. Invalid path" It doesn't like periods in folder name. Try this. If it doesn't work, then we'll check something else out.

FranC, user.

Hi there,

Thanx for your advice Fran C....I've read it attentively but I decided not to try it because, as I told you. the production server is a Plesk managed box and I wouldn't dare to change the parameters of a virtual host it created.

In any case I solved the problem, which turned out to be more banal than expected. I just didn't pay attention that I granted the necessary permissions to the website iis user (used for anonymous internet acces by internet users) but not to the iis wp user (worker process user, I think). Setting the suggested permissions for the IIS WP USR did the job.

Hope it could be a useful hint for fellow users publishing on plesk managed servers.

Thanks for the help anyway!

Yes, that was very helpful suggestion. If I run into that problem, I will make sure to look at the permission settings.

Thanks again for the update!

Fran